Customer Support Manager (MilX)

About us:

AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 12 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

Our Mission:

Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.

About MilX

MilX is dedicated to empowering bloggers and content creators around the globe with seamless financial solutions tailored to their unique needs. We understand the challenges that creators face in managing unpredictable income streams, accessing funds quickly, and maximizing earnings potential. Our platform combines instant access to funds, a range of flexible payment options, and early income advances, allowing creators to focus on what they do best—creating impactful content.

MilX

Requirements: 

• Project Management: Strong ability to handle multiple clients and projects.

• Multitasking: Ability to organize work with a large number of tasks.

• Working with CRM Systems and Task Managers: Organizing daily work, tracking tasks, progress, and time.

• Document Management: Organizing the process of drafting contracts, appendices, and invoices.

• Financial Management: Preparing commercial proposals and offers.

• Reporting: Ensuring work transparency and generating reports on completed tasks.

• Presentation Skills: Ability to effectively present completed work.

• Sales Skills: Ability to upsell services and cross-sell.

• Service Orientation: Delivering a high standard of customer service and loyalty.

• Communication: Strong and confident communicator and negotiator, including in English.

Additional Requirements (Preferred):

• Passion for TikTok / YouTube / Instagram / podcasts

• Experience working with bloggers or in influencer marketing

Responsibilities:

1. Client Portfolio Management: 

1.1. Take full responsibility for working with existing blogger clients. 

1.2. Support and solving difficult customer issues.

2. Client Development: 

2.1. Upselling, cross-selling, and maintaining affiliate relationships.

2.2. Developing presentations for partners about the company's new services. 

3. Workflow Organization in Digital Systems: 

3.1. Working with CRM (HubSpot), task management systems (ClickUp), and reporting.

The Benefits: 

• Quality health insurance.

• Remote work and flexible schedule with work-life balance.

• Financial compensation for language courses.

• Corporate events for you and your family.

• Online and offline team building for your team. 

• Vacation leave of 18 work days.

• Paid sick leave. 

• Corporate library, lectures, and webinars on various topics. 

• Opportunity to participate in volunteer and charitable projects, as well as projects to support the military. 

• Gifts for birthdays and special occasions (weddings, Christmas, etc.)

Do you want to be involved in outstanding projects? Send us your resume.

If we feel you could be a good fit, we will contact you soon!